FAQ — Designer Bridal House — Designer Bridal House

Bridal Consultations

Do you offer custom-made services only?

Yes

Im engaged! When should I start dress shopping?

Congratulations! We recommend start dress shopping around 10- 12 months before your wedding date.

Do I need an appointment?

We are a by-appointment only. Strictly no walk-ins.

What is your price range?

It really depends on what you are wanting! Custom made starts as low as $2500 through to $10k +

How long does it take to order a custom made dress?

Generally we require 10 months for production. However gowns can be made as a rush order. This will depend on the design of your dress. Please speak to us to find out more.

I have made an appointment! How many guests can I bring with me?

Due to limited space the maximum number of guests you can bring are 3 people (excluding the bride).

What if my wedding is coming up soon

Don't stress! Contact us and we will see what we can do.

What size do you cater for?

For custom made gowns we are able to produce from size 4 to 18.

Do you hire wedding dresses?

No, we do not offer any type of hiring services.

Can I order custom made dresses online?

You most certainly can. Please email us find out more about the process.

Do you have any food or drinks policy?

Yes, strictly no food or drinks is allowed inside our store. If you have food/drinks with you, we kindly ask you to leave them outside the door.

Bridal Consultations

Terms & Conditions

Designer Bridal House T&Cs

1. Interpretation

1.1 ‘Customer’ means the purchaser of garment or any accessories (Goods) from the Company.

1.2 ‘Company’ means Designer Bridal House Pty Ltd ACN 141 696 399.

1.3 ‘Goods’ means all goods sold and/or delivered by the Company to the Customer.

1.4 ‘Terms’ means these terms and conditions of sale.

1.5 ‘GST’ means Goods and Services Tax in Australia as determined in accordance with the GST Act.

1.6 ‘GST Act’ means the A New Tax System (Goods and Services) Act 1999.

2. Application

2.2 Notwithstanding clause 2.1, the Company may change these Terms at its own discretion and such amended Terms will be either posted on the Company’s website or provided in writing to the Customer and will apply to all Goods ordered by the Customer from the date of such notice.

2.3 The Customer acknowledges that no employee or agent of the Company has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.

3. Prices

3.1 Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice.

4. Orders

4.1 An order for Goods constitutes an offer to purchase the Goods by the Customer subject to these Terms.

4.2 An order for Goods constitutes an offer to purchase the Goods by the Customer subject to these Terms.

4.3 The Company may at its absolute discretion decline any order either in whole or in part.

4.4 In placing any orders the Customer expressly represents that the Customer:

Is solvent; and

Has not committed an act of bankruptcy.

5. Terms of Payment

5.1 Payments are to be made to the Company without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.

5.2 A deposit of 50% of the invoice price must be paid when placing an order.

5.3 The balance of the invoice must be paid in full before delivery.

5.4 Should the Customer fail to pay the Company’s invoices by the due date then:

The Company may charge interest on any overdue invoice at the penalty rate fixed under the Penalty Interest Rate Act 1983 (Victoria) calculated and payable daily, compounded from the due date until the invoice is paid in full, and;

The Customer shall pay all of the Company’s costs and expenses (including legal costs determined as between solicitor/own client and mercantile agents fees) which may be incurred in the recovery or attempted recovery of the overdue amounts from the Customer.

6. Delivery

6.1 The Customer must, within 14 days of being notified of their availability, collect or accept delivery of the Goods and pay the balance of the invoice price.

6.2 If the Customer fails to collect the goods or accept delivery within 14 days of being notified of their availability, the Company may terminate this contract, keep the deposit and resell the Goods.

7. Title

7.1 Legal and beneficial ownership of Goods will not pass to the Customer until such time as the Goods have been paid in full or cleared funds.

8. Risk and Insurance

8.1 The Goods are entirely at the risk of the Customer from the moment of delivery to the Customer’s point of delivery or on collection, even though title in the Goods has not passed to the Customer at that time.

8.2 The Customer must, at its own expense, maintain the Goods and insure them for the benefit of the Company against theft, fire, water and other risks as from the moment of delivery to the Customer and until title in the Goods has passed to the Customer.

9. Inspection

9.1 Unless the Customer has inspected the Goods and given written notice to the Company immediately after collection or delivery that the Goods do not comply with the relevant specifications or descriptions, the Goods are deemed to have been accepted in good order and condition.

10. Cancellations

11. Limited Liability

11.1 These terms do not affect the rights, entitlements and remedies conferred by the Trade Practices Act 1974.

11.2 The Company is not subject to, and the Customer releases the Company from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods. The Customer acknowledges that the Company is not:

responsible if the Goods do not comply with any applicable safety standard or similar regulation; and

liable for any claim, damage or demand resulting from such non-compliance.

replacement or repair of the Goods or the supply of equivalent Goods; or

payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods; and

in either case, the Company will not be liable for any consequential loss or damage or other direct or indirect loss or damage.

12. Return of Goods

12.1 The Company will not accept returns of Goods for credit or refund, other than defective Goods or the Goods is not available after deposit is paid, for which a credit or refund is required by law, without prior authorization.

12.3 The Company will not accept return of Goods for credit or refund on sale of samples or clearance stock.

13. Display and Samples

13.1 Any display product or sample inspected by the Customer is solely for the Customer’s convenience and does not constitute a sale by sample.

14. Goods and Services Tax (‘GST’)

14.1 All prices will be quoted inclusive of GST. Invoices will be issued in the prescribed form as set out by Section 195-1 of the GST Act and the related imposition Acts of the Commonwealth (the GST Law).

14.2 Payment for GST

If any part of the Purchase Price is referable to both a Taxable Supply (as defined in the GST Law) and anything that is not a Taxable Supply, the apportionment of the purchase price between those supplies shall be determined by the Company, and GST applied accordingly.

If the Company determines on reasonable grounds that an adjustment is required to the purchase price, it will promptly issue any ‘Adjustment Notes’ that are prescribed by the GST Law.

15. Other Claims

15.2 Any other claims for adjustment to any invoice for any reason whatsoever must be made in writing within the prescribed time periods provided by law.

16. Modifications of Labels

16.1 The Customer shall not, without the Company’s written consent, alter, remove, or obliterate any labels which the Company attaches to the Goods.

17. Performance and Representations

17.1 The Customer acknowledges that neither the Company nor any person purporting to act on its behalf has made any representation or given any promise or undertaking which is not expressly set out in writing whether as to the fitness of the Goods for any particular purpose or any other matter.

18. Default in Payment

19. Waiver

19.1 Failure by the Company to insist upon strict performance of any term or condition of these Terms shall not be deemed as a waiver thereof or of any rights the Company may have and no express waiver shall be deemed a waiver of any subsequent breach of any term warranty or condition.

20. Intellectual Property Right

21. Severance

21.1 It is agreed that if any provision of these Terms should be determined to be void by any court of competent jurisdiction, then such determination shall not affect any other provision hereof and each such other provision shall remain in full force and effect.

22. Governing Law

22.1 These Terms shall be governed by and construed in accordance with the laws of Victoria. The Buyer and the Company agree to submit to the non-exclusive jurisdiction of Victoria and the Federal Court of Australia.

23. Entire Agreement

Designer Bridal House